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::- Mexico Auto Insurance -:: |
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Get your Mexican
insurance here. |
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::- Book With Confidence -:: |
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We Honor All Major Credit Cards. |
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Rocky Point Rental
Phoenix: (480) 993-0333
In Mexico: (662) 219-6755
E-mail: info(at)rockypointrental.com
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::- Mexico Auto Insurance -:: |
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Get your Mexican
insurance here. |
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Rocky Point Travel -
Terms & Conditions
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In addition to the the hotels we represent,
all condominiums and villas are privately
owned. They are essentially people's second
homes. When these owners are not using their
units, they entrust their property
management company and travel agents (us) to
rent their units. The policies below were
created to preserve the rental client's
experience (you) and the owner's
investment. PLEASE
READ CAREFULLY.
AGE REQUIREMENTS - at Las Palomas,
Sonoran Spa, Sonoran Sun, and Sonoran Sea,
in order to preserve a family atmosphere,
we DO
NOT rent
to single guests under the age of 25 unless
accompanied by parents during the entire
rental period. Please do not book a
reservation on the above resorts unless you
meet this criteria. At all the other
resorts for HOLIDAYS/SPRING BREAK the person
responsible for making the reservation must
be 21 or older and must be present the
entire rental period.
SONORAN SKY - In order to preserve the space
and security of each rental client, one,
two and three- bedroom condominiums are
allowed to have one vehicle and one parking
pass. Four bedroom condominiums are allowed
two vehicles and two parking passes. Please
be cognizant of these rules when making your
reservation.
PAYMENTS - Full
payment is due at the time of booking
through Visa or Master Card.
CANCELLATIONS - THERE IS A $150
RESERVATION CANCELLATION FEE + 15% OF THE
RESERVATION TOTAL. ABSOLUTELY
NO REFUNDS OR
CHANGES ALLOWED FOR SPRING BREAK,
HOLIDAYS/PEAK SEASON RESERVATIONS (NO
EXCEPTIONS). NO
CANCELLATIONS OR REFUNDS FOR REGULAR
RESERVATIONS 30 DAYS OR LESS DAYS FROM
ARRIVAL DATE. If
you cannot use your reservation, you can
transfer it to someone else. "NO-SHOWS"
OR EARLY DEPARTURES WILL NOT RECEIVE A
REFUND. If
you change a reservation for the future
within the allowed window, there are no
refunds, changes or cancellations allowed
after the change has been made.
EVICTIONS - In order to preserve the
peace and security, all properties have a ZERO
TOLERANCE POLICY in
place. If you are evicted by security or
law enforcement personnel, you will forfeit
100% of your reservation and will not
receive a refund.
REBOOKING / CHANGE FEE - Rebooking /
Changes can take place for a $50 change fee,
as long the reservation is 10 or more days
from the original arrival date and it is not
a holiday/peak season reservation. Change
is allowed within the same condo/resort
originally booked and for the same number of
nights or more. There
are no refunds from original reservation. Changes
made 10 or less days from reservation
arrival date are not allowed. Only
one change/postponement allowed. Does
not apply to holiday/peak reservations,
which are non-refundable, regardless of when
the reservation was made. Changes from one
resort to another are not allowed. That
would constitute a cancellation as every
resort is independent of each other. Also, changes
are only allowed within the same condo
originally booked and within six (6) months
from original check-in date. There
are no cancellations allowed 30 or less days
from arrival date or holidays/peak
reservations, regardless of time. If you
made a change to a reservation, the
reservation will be non-refundable. HOLIDAY
RESERVATIONS CAN NOT BE CANCELED OR CHANGED.
CHECK-IN (4:00 PM) &
CHECK-OUT (11:00 AM) - Early check-in is
not allowed, as the unit you are renting
will more than likely be rented the night
before your arrival and the housekeeping
staff needs sufficient time to have your
condo ready and clean for you. You can ask
the reception staff upon check-in but it
cannot be requested. Please do not ask us to
request early check-in or check-out.
YOU MUST MENTION YOUR
CONFIRMATION NUMBER UPON CHECK-IN
BORDER CROSSING HOURS:
Although we highly recommend driving during
the day, we understand some may need to
drive at night. The Lukeville/Sonoyta border
opens at 6:00 AM - Midnight (both, entry
into Mexico and entry into the United
States). Make sure you plan ahead so that
you do not encounter a closed border on the
way to Rocky Point. There are no refunds for
no-shows or late arrivals. Plan accordingly.
No fireworks. NO PETS of
any kind/size/breed allowed (NO EXCEPTIONS).
Please do not ask us to make an exception.
DO NOT risk your vacation, as there will not
be a refund if you break this policy.
OCCUPANCY - Each rental is designed
to sleep a specific number of people. This
number is noted on your paid confirmation
notice. Sofa sleepers are available on a
first-come first-serve basis and cannot be
guaranteed, as they are based on
availability. There are extra charges for
extra guests at Las Palomas and Sonoran Sea
Resorts $25 for each extra person per
night. EXTRA
GUEST FEES WILL BE REQUESTED ON CHECK IN.
BELLA SIRENA, CASA BLANCA, LAS GAVIOTAS,
MARINA PINACATE, PRINCESA DE PEÑASCO,
SONORAN SPA, SONORAN SEA, SONORAN SKY and
SONORAN SUN do
not allow more than the following number of
adults per unit type:
1-BR / 2 adults | 2-BR /
4 adults | 3-BR / 6 adults | 4-BR / 8 adults
1 BDRM CONDOMINIUM: 4 PERS.
2
ADULTS & 2 CHILDREN (-12) ► NO
EXTRA CHARGE
NO MORE THAN 2 ADULTS ALLOWED
2 BDRM CONDOMINIUM: 6 PERS.
4 ADULTS & 2 CHILDREN (-12) ►
NO EXTRA CHARGE
NO MORE THAN 4 ADULTS ALLOWED
3 BDRM CONDOMINIUM: 8 PERS.
6 ADULTS & 2 CHILDREN (-12) ►
NO EXTRA CHARGE
NO MORE THAN 6 ADULTS ALLOWED
4 BDRM CONDOMINIUM: 10 PERS.
8 ADULTS & 2 CHILDREN (-12) ►
NO EXTRA CHARGE
NO MORE THAN 8 ADULTS ALLOWED
Anyone 12 years of age and older is
considered an adult. Children under 12,
although free, still count as a person and
must not exceed the occupancy limitations. Note
that babies count as a person. You
will lose your damage deposit and will be
subject to eviction without return of your
rental payment if more people are found in
your rental.
To preserve
the peace and tranquility of other guests,
excessive noise will result in loss of
deposit and/or eviction. No
refunds issued for evictions.
There will be no refunds for early
departures. Do
not remove any items from your unit. Efforts
will be made to meet special requests;
however we cannot guarantee a particular
unit or condo type.
Mexico Travel Services assumes no
responsibility for harm to persons or
property. Rates
are subject to change without notice. Rental
clients who book a reservation outside of
the present year (i.e., next year) are
responsible for the difference in rates, if
and when the rates change. All renters must
be, at least, 25 years old during Spring
Break in every resort. SONORAN SEA, LAS
PALOMAS AND SONORAN SUN prohibit anyone
under 25 without their parents year round.
If a person under 25 makes a reservation for
Spring Break or at any time at the Sonoran
Spa or Sonoran Sea, there will not be a
refund. Please do not try to circumvent the
system by making the reservation and then
saying you are not 25 expecting an
exception. The resorts will not allow it. So
if you are not 25 during the above period do
not place a reservation.
NOTE: Rocky
Point Travel and San Carlos Reservations (tradenames
of Mexico Travel Services) or the resorts it
represents cannot be responsible for the
lack of electricity, due to power outages
having anything to do with storms, the
electrical company (CFE) or by any other
means beyond our control. Nor can we be held
responsible for water shortages, which occur
sometimes due to the lack of water in the
town of Puerto Peñasco. There are no
refunds for any of the latter.
GROUND FLOOR / 3-BEDROOM
UNITS - Ground floor units and 3-bedroom
units are very popular and comprise the
fewest units of every resort. If requested,
we will book your reservation on a ground
floor, if available. Otherwise, the lowest
upper floor unit will be booked. For
3-bedrooms, the same will apply (i.e., from
ocean front to ocean view). No cancellations
are allowed due to lack of ground floor
units or 3-bedroom ocean front units if an
ocean view unit was found at a lesser price.
There are elevators in every resort.
ALL UNITS ARE
INDIVIDUALLY OWNED - Each unit in every
resort is individually owned and each owner
has furnished their rental in a fashion
expected to meet the general requirements of
rental guests. If you stay in a rental that
did not meet your requirements, please let
us know. Likewise, if you enjoyed your stay
and would like to request the same unit in
the future, please let us know, and we will
forward this information to the respective
owner.
Please feel free to
contact our reservations office via e-mail
if you have any questions
I HAVE READ & UNDERSTOOD
THESE RULES & REGULATIONS. I ACKNOWLEDGE
THAT BREAKING THESE RULES MAY CAUSE THE LOSS
OF THE REST OF MY TIME IN THE RENTAL UNIT OR
THE LOSS OF MY DEPOSIT. I ALSO TAKE FULL
RESPONSIBILITY FOR ANY AND ALL DAMAGE I OR
ANY GUESTS MAY CAUSE DURING MY OCCUPANCY.
BY SUBMITTING RESERVATION, YOU AGREE TO
ABIDE BY OUR TERMS AND CONDITIONS. WE RECORD
ALL I.P. ADDRESSES FOR FRAUD PREVENTION.
VISA AND MASTER CARD HAVE THESE RULES ON
FILE, IN THE EVENT OF A CREDIT CARD DISPUTE.
RULES AND REGULATIONS
CHECK-IN TIME: 4:00 P.M.
CHECK-OUT TIME: 11:00
A.M.
Thank you for staying at
one of our beautiful resorts in Puerto
Peñasco. We are confident that you will
abide by these Rules and Regulations that
are being provided for your convenience, and
that your stay here will be most
pleasurable. Please note that loud, rowdy
and disruptive behavior will not be
tolerated, that all Rules and Regulations of
the condos and of Mexico are strictly
enforced and that violators will be held
accountable including, but not limited to,
arrest by proper authorities, eviction from
the premises and /or forfeiture of all
monies paid. All times quoted in these Rules
and Regulations are Mexico time.
There is a charge for
extra people (depending on the resort)
per night. (Under 12 & under no charge,
although they count as an extra person)
All Spring Break &
Holiday reservations must be fully paid
on booking.
Spring Break &
Holiday reservations
are non-refundable.
No refunds no-shows
or early departures.
No additional guests
are allowed in your rental other than
what was stipulated in your rental
contract. Unauthorized guests are
prohibited and eviction without a refund
may occur.
Please do not move or
rearrange the furniture and avoid taking
any items out of the condo. Everything
is on inventory and anything damaged,
broken, missing or lost will be charged
to you. Please report any noticeable
damages immediately upon check-in.
Fireworks and
firearms are prohibited by Mexican law.
All-Terrain Vehicles
(ATVs), Jet Skis, and Sand Rails will be
allowed on the property, but must be
parked in a designated area.
Camping on the
grounds of the condos or congregating in
the parking lot to party is not allowed.
No pets are allowed:
Smoking is not permitted in any unit. No
glass containers are permitted around
the pool.
Only condominium
renters and owners will be allowed to
use the amenities such as the pool and
grills. Be sure to wear your ID bracelet
provided at check-in at all times while
in the common areas. This allows
security personnel to easily identify
you and keep unauthorized persons out.
BBQ grills are not
allowed inside the condos or on the
patios. Grills have been installed out
on the beach for your convenience.
There is a curfew of
loud music, TV’s radios, parties, and
use of the pool or grills after 10:00
p.m. in order to maintain quiet
enjoyment for all renters.
When leaving lower
floor condos, please be sure to put the
safety bar on the glass door and
windows.
The cleaning service
will be provided after you check out of
your unit. If your stay is for 1 week or
more bed linens will be changed
mid-week.
One parking space per
condo is provided. If you have
additional vehicles, they must be parked
outside the designated condo parking
area. We are not responsible for
vehicles or items left in them, as well
as lost or stolen items.
Please return all
room keys upon check out or your
security deposit could be held up and
/or charged.
I HAVE READ & UNDERSTOOD
THESE RULES & REGULATIONS. I ACKNOWLEDGE
THAT BREAKING THESE RULES MAY CAUSE THE LOSS
OF THE REST OF MY TIME IN THE RENTAL UNIT OR
THE LOSS OF MY DEPOSIT. I ALSO TAKE FULL
RESPONSIBILITY FOR ANY AND ALL DAMAGE I OR
ANY GUESTS MAY CAUSE DURING MY OCCUPANCY.
BY SUBMITTING RESERVATION, YOU AGREE TO
ABIDE BY OUR TERMS AND CONDITIONS. WE RECORD
ALL I.P. ADDRESSES FOR FRAUD PREVENTION.
VISA AND MASTER CARD HAVE THESE RULES ON
FILE, IN THE EVENT OF A CREDIT CARD DISPUTE
CHECK IN TIMES:
BELLA SIRENA, CASA BLANCA
& ESMERALDA RESORT:
7-11 PM (daily).
SONORAN SUN: 7-11
PM (daily).
SONORAN SKY: 7-11
PM (daily).
PRINCESA DE
PEÑASCO: 7-11
PM (daily).
MARINA PINACATE
& GAVIOTAS: 8-8
PM. Sunday to Thursday
Friday and Saturday 8-10
PM.
CASA BLANCA: Check
in at Bella Sirena Office.
7-11 PM (daily).
ESMERALDA RESORT: Check
in at Bella Sirena office.
7-11 PM (daily)).
LAS PALOMAS BEACH & GOLF RESORT: 24/7.
SONORAN SEA: 24/7.
PLAYA BONITA HOTEL: 24/7.
PEÑASCO DEL SOL
HOTEL: 24/7.
Bella Sirena, Casa Blanca
and Esmeralda Resort front desk are no
longer inside the resorts. Here are the
directions for the new office:
The office is located after the second stop
light coming into town on the right-hand
side (orange building with blue trim, right
next to Little Caesars Pizza). The
address is Blvd Benito Juarez # 320, Col.
Lopez Portillo, 83550 Puerto Peñasco,
Sonora, México.
NOTE: Any late
check in after the office hours will incur
in a $30 dollars fee. You will have to pay
the fee to the front desk clerk that is
going to register your entrance. |
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