In addition to the the hotels we represent, all condominiums
and villas are privately owned. They are essentially people's second homes. When
these owners are not using their units, they entrust their property management
company and travel agents (us) to rent their units. The policies below were
created to preserve the rental client's experience (you) and the owner's
investment.
PLEASE READ
CAREFULLY.
AGE REQUIREMENTS - at Las Palomas, Sonoran Spa, Sonoran Sun, and
Sonoran Sea, in order to preserve a family atmosphere, we
DO NOT
rent to single guests under
the age of 25 unless accompanied by parents during the entire rental period.
Please do not book a reservation on the above resorts unless you meet this
criteria. At all the other resorts for HOLIDAYS/SPRING BREAK the person
responsible for making the reservation must be 21 or older and must be present
the entire rental period.
SONORAN SKY - In order to preserve the space and security of
each rental client
,
one, two and three- bedroom condominiums are allowed to have one vehicle and one
parking pass. Four bedroom condominiums are allowed two vehicles and two
parking passes. Please be cognizant of these rules when making your
reservation.
PAYMENTS -
Full
payment is due at the time of booking through Visa or Master Card.
CANCELLATIONS - THERE IS A $150 RESERVATION CANCELLATION
FEE + 15% OF THE RESERVATION TOTAL.
ABSOLUTELY NO
REFUNDS
OR CHANGES ALLOWED FOR SPRING BREAK, HOLIDAYS/PEAK SEASON RESERVATIONS (NO
EXCEPTIONS).
NO CANCELLATIONS OR REFUNDS FOR
REGULAR RESERVATIONS 30 DAYS OR LESS DAYS FROM ARRIVAL DATE.
If you cannot use your reservation, you can
transfer it to someone else.
"NO-SHOWS" OR
EARLY DEPARTURES WILL NOT RECEIVE A REFUND.
If you change a reservation for the future within the allowed window, there are
no refunds, changes or cancellations allowed after the change has been made.
EVICTIONS - In order to preserve the peace and security,
all properties have a
ZERO
TOLERANCE POLICY
in place. If you are evicted by security or law enforcement personnel, you
will forfeit 100% of your reservation and will not receive a refund.
REBOOKING / CHANGE FEE - Rebooking / Changes can take
place for a $50 change fee, as long the reservation is 10 or more days from the
original arrival date and it is not a holiday/peak season reservation.
Change is allowed within the same condo/resort originally booked and for the
same number of nights or more.
There are no
refunds from original reservation.
Changes made 10 or less days from
reservation arrival date are not allowed.
Only one change/postponement
allowed. Does not apply to
holiday/peak reservations, which are non-refundable, regardless of when the
reservation was made. Changes from one resort to another are not allowed. That
would constitute a cancellation as every resort is independent of each other.
Also, changes are
only allowed within the same condo originally booked and within six (6) months
from original check-in date. There
are no cancellations allowed 30 or less days from arrival date or holidays/peak
reservations, regardless of time. If you made a change to a reservation, the
reservation will be non-refundable.
HOLIDAY
RESERVATIONS CAN NOT BE CANCELED OR CHANGED.
CHECK-IN (4:00 PM) & CHECK-OUT (11:00 AM) - Early
check-in is not allowed, as the unit you are renting will more than likely be
rented the night before your arrival and the housekeeping staff needs sufficient
time to have your condo ready and clean for you. You can ask the reception
staff upon check-in but it cannot be requested. Please do not ask us to request
early check-in or check-out.
YOU MUST MENTION YOUR CONFIRMATION NUMBER UPON CHECK-IN
BORDER CROSSING HOURS: Although we highly recommend driving
during the day, we understand some may need to drive at night. The Lukeville/Sonoyta
border opens at 6:00 AM - Midnight (both, entry into Mexico and entry into the
United States). Make sure you plan ahead so that you do not encounter a closed
border on the way to Rocky Point. There are no refunds for no-shows or late
arrivals. Plan accordingly.
No fireworks. NO PETS of any kind/size/breed allowed (NO
EXCEPTIONS). Please do not ask us to make an exception. DO NOT risk your
vacation, as there will not be a refund if you break this policy.
OCCUPANCY - Each rental is designed to sleep a specific
number of people. This number is noted on your paid confirmation notice. Sofa
sleepers are available on a first-come first-serve basis and cannot be
guaranteed, as they are based on availability. There are extra charges for extra
guests at Las Palomas and Sonoran Sea Resorts $25 for each extra person per
night.
EXTRA GUEST FEES
WILL BE REQUESTED ON CHECK IN.
BELLA SIRENA, CASA BLANCA, LAS GAVIOTAS, MARINA PINACATE,
PRINCESA DE PEÑASCO, SONORAN SPA, SONORAN SEA, SONORAN SKY and SONORAN SUN
do not allow more than the
following number of adults per unit type:
Anyone 12 years of age and older is considered an adult.
Children under 12, although free, still count as a person and must not exceed
the occupancy limitations.
Note that babies count as a
person. You will lose your damage
deposit and will be subject to eviction without return of your rental payment if
more people are found in your rental.
To preserve the peace and tranquility of other guests,
excessive noise will result in loss of deposit and/or eviction.
No refunds
issued for evictions.
There will be no refunds for early departures.
Do not remove any items from your unit. Efforts will be made to meet special
requests; however we cannot guarantee a particular unit or condo type.
Mexico Travel Services assumes no responsibility for harm to
persons or property.
Rates
are subject to change without notice.
Rental clients who book a reservation outside of the present year (i.e., next
year) are responsible for the difference in rates, if and when the rates change.
All renters must be, at least, 25 years old during Spring Break in every resort.
SONORAN SEA, LAS PALOMAS AND SONORAN SUN prohibit anyone under 25 without their
parents year round. If a person under 25 makes a reservation for Spring
Break or at any time at the Sonoran Spa or Sonoran Sea, there will not be a
refund. Please do not try to circumvent the system by making the reservation and
then saying you are not 25 expecting an exception. The resorts will not allow
it. So if you are not 25 during the above period do not place a reservation.
NOTE:
Rocky Point Travel and San Carlos Reservations (tradenames of Mexico Travel
Services) or the resorts it represents cannot be responsible for the lack of
electricity, due to power outages having anything to do with storms, the
electrical company (CFE) or by any other means beyond our control. Nor can we be
held responsible for water shortages, which occur sometimes due to the lack of
water in the town of Puerto Peñasco. There are no refunds for any of the
latter.
GROUND FLOOR / 3-BEDROOM UNITS - Ground floor units and
3-bedroom units are very popular and comprise the fewest units of every resort.
If requested, we will book your reservation on a ground floor, if available.
Otherwise, the lowest upper floor unit will be booked. For 3-bedrooms, the same
will apply (i.e., from ocean front to ocean view). No cancellations are allowed
due to lack of ground floor units or 3-bedroom ocean front units if an ocean
view unit was found at a lesser price. There are elevators in every resort.
ALL UNITS ARE INDIVIDUALLY OWNED - Each unit in every
resort is individually owned and each owner has furnished their rental in a
fashion expected to meet the general requirements of rental guests. If you stay
in a rental that did not meet your requirements, please let us know. Likewise,
if you enjoyed your stay and would like to request the same unit in the future,
please let us know, and we will forward this information to the respective
owner.
Please feel free to contact our reservations office via
e-mail if you have any questions
I HAVE READ & UNDERSTOOD THESE RULES & REGULATIONS. I
ACKNOWLEDGE THAT BREAKING THESE RULES MAY CAUSE THE LOSS OF THE REST OF MY TIME
IN THE RENTAL UNIT OR THE LOSS OF MY DEPOSIT. I ALSO TAKE FULL RESPONSIBILITY
FOR ANY AND ALL DAMAGE I OR ANY GUESTS MAY CAUSE DURING MY OCCUPANCY. BY
SUBMITTING RESERVATION, YOU AGREE TO ABIDE BY OUR TERMS AND CONDITIONS. WE
RECORD ALL I.P. ADDRESSES FOR FRAUD PREVENTION. VISA AND MASTER CARD HAVE THESE
RULES ON FILE, IN THE EVENT OF A CREDIT CARD DISPUTE.
Mexico Travel Services
RULES AND REGULATIONS
CHECK-IN TIME: 4:00 P.M.
CHECK-OUT TIME: 11:00 A.M.
Thank you for staying at one of our beautiful resorts in
Puerto Peñasco. We are confident that you will abide by these Rules and
Regulations that are being provided for your convenience, and that your stay
here will be most pleasurable. Please note that loud, rowdy and disruptive
behavior will not be tolerated, that all Rules and Regulations of the condos and
of Mexico are strictly enforced and that violators will be held accountable
including, but not limited to, arrest by proper authorities, eviction from the
premises and /or forfeiture of all monies paid. All times quoted in these Rules
and Regulations are Mexico time.
There is a charge for extra people (depending on the
resort) per night. (Under 12 & under no charge, although they count as an
extra person)
All Spring Break & Holiday reservations must be fully paid
on booking.
Spring Break & Holiday
reservations are non-refundable.
No refunds no-shows or early departures.
No additional guests are allowed in your rental other than
what was stipulated in your rental contract. Unauthorized guests are
prohibited and eviction without a refund may occur.
Please do not move or rearrange the furniture and avoid
taking any items out of the condo. Everything is on inventory and anything
damaged, broken, missing or lost will be charged to you. Please report any
noticeable damages immediately upon check-in.
Fireworks and firearms are prohibited by Mexican law.
All-Terrain Vehicles (ATVs), Jet Skis, and Sand Rails will
be allowed on the property, but must be parked in a designated area.
Camping on the grounds of the condos or congregating in the
parking lot to party is not allowed.
No pets are allowed: Smoking is not permitted in any unit.
No glass containers are permitted around the pool.
Only condominium renters and owners will be allowed to use
the amenities such as the pool and grills. Be sure to wear your ID bracelet
provided at check-in at all times while in the common areas. This allows
security personnel to easily identify you and keep unauthorized persons out.
BBQ grills are not allowed inside the condos or on the
patios. Grills have been installed out on the beach for your convenience.
There is a curfew of loud music, TV’s radios, parties, and
use of the pool or grills after 10:00 p.m. in order to maintain quiet
enjoyment for all renters.
When leaving lower floor condos, please be sure to put the
safety bar on the glass door and windows.
The cleaning service will be provided after you check out
of your unit. If your stay is for 1 week or more bed linens will be changed
mid-week.
One parking space per condo is provided. If you have
additional vehicles, they must be parked outside the designated condo parking
area. We are not responsible for vehicles or items left in them, as well as
lost or stolen items.
Please return all room keys upon check out or your security
deposit could be held up and /or charged.
I HAVE READ & UNDERSTOOD THESE RULES & REGULATIONS. I
ACKNOWLEDGE THAT BREAKING THESE RULES MAY CAUSE THE LOSS OF THE REST OF MY TIME
IN THE RENTAL UNIT OR THE LOSS OF MY DEPOSIT. I ALSO TAKE FULL RESPONSIBILITY
FOR ANY AND ALL DAMAGE I OR ANY GUESTS MAY CAUSE DURING MY OCCUPANCY. BY
SUBMITTING RESERVATION, YOU AGREE TO ABIDE BY OUR TERMS AND CONDITIONS. WE
RECORD ALL I.P. ADDRESSES FOR FRAUD PREVENTION. VISA AND MASTER CARD HAVE THESE
RULES ON FILE, IN THE EVENT OF A CREDIT CARD DISPUTE
CHECK IN TIMES:
BELLA SIRENA, CASA BLANCA & ESMERALDA RESORT:
7-11 PM (daily).
SONORAN SUN:
7-11 PM (daily).
SONORAN SKY:
7-11 PM (daily).
PRINCESA DE PEÑASCO:
7-11 PM (daily).
MARINA PINACATE & GAVIOTAS:
8-8 PM. Sunday to Thursday
Friday and Saturday 8-10 PM.
CASA BLANCA:
Check in at Bella Sirena Office.
7-11 PM (daily).
ESMERALDA RESORT:
Check in at Bella Sirena office.
7-11 PM (daily)).
LAS PALOMAS BEACH & GOLF RESORT:
24/7.
SONORAN SEA:
24/7.
PLAYA BONITA HOTEL:
24/7.
PEÑASCO DEL SOL HOTEL:
24/7.
Bella Sirena, Casa Blanca and Esmeralda Resort front desk are
no longer inside the resorts. Here are the directions for the new office:
The office is located after the second stop light coming into
town on the right-hand side (orange building with blue trim, right next to
Little Caesars Pizza).
The
address is Blvd Benito Juarez # 320, Col. Lopez Portillo, 83550 Puerto Peñasco,
Sonora, México.
NOTE: Any late check in after the office hours will
incur in a $30 dollars fee. You will have to pay the fee to the front desk
clerk that is going to register your entrance.
